Refund Policy.
At Primary Signature, we strive to provide exceptional service and ensure client satisfaction. We understand that circumstances may arise where refunds are necessary. Please review our refund policy below:
Service Fees: Once the service has been rendered, appointment service fees are non-refundable. This includes travel fees, convenience fees, and any other charges associated with the appointment.
Cancellation Policy: As outlined in our Cancellation Policy, cancellations made with less than 24 hours' notice may be subject to a cancellation fee. Refunds for cancellations will be issued at our discretion and may depend on the circumstances of the cancellation.
Errors or Omissions: If we make an error or omission during the notarization process that results in the document being rejected by the receiving party, we will work to rectify the issue at no additional cost to you. However, refunds will not be issued in such cases.
Refund Requests: Refund requests must be submitted in writing to info@primarysignature.com within seven business days of the appointment date. Please include the reason for the refund request and any supporting documentation.
Processing Time: Refunds will be processed within 14 business days of receiving the refund request. The refunded amount will be issued using the same payment method used for the original transaction.
No-Shows: No-show appointments are not eligible for refunds. If you are unable to attend your scheduled appointment, please notify us at least 24 hours in advance to avoid being considered a no-show.
Exceptions: In certain circumstances, such as documented emergencies or extenuating circumstances, we may consider issuing a refund outside of our standard policy. Any exceptions to the refund policy will be made at our sole discretion.
Thank you for choosing Primary Signature. We appreciate your understanding of our refund policy.